Shipping & Returns

All orders are shipped FedEx GROUND, unless otherwise specified or requested, on business days (Monday to Friday) excluding holidays. Shipping is paid for by customer. For overnight service, orders must be submitted Monday-Friday by 1 PM PT. Overnight orders placed on Thursday after 1 PM through Friday 1 PM PST will arrive on Monday. Overnight delivery orders placed on Friday after 1 PM PST will arrive on Tuesday. Once your credit card is authorized, you will receive a confirmation email from us. In general, you will receive your order within 3 – 15 business days. If you choose to ship your orders to multiple locations, there will be additional charges for each destination. We are unable to ship to P.O. Box and military addresses. You can select to send a package to: 1. Billing Address– the same address as your billing address for your credit card 2. Shipping Address– an alternate address for you

Rates

Rates will be calculated based on current FedEx prices for your zip code.

Return / Exchange Policy

Returns must be authorized and postmarked within 14 days of the original shipping date and should be sent prepaid. We will not accept CODs. A 15% restocking fee applies to all return items. All merchandise returned must be unopened and in perfect condition.

An RMA number is required for all returns.  Contact Technical Support for an RMA number. Clearly mark the package with the RMA number both inside and outside the box. We recommend you to send the package back to us via traceable carrier and to insure the full amount of the merchandise you are sending back to us. We are not responsible for missing packages. Exchanges/Refunds are processed within 14 days after we receive the merchandise. You will receive a confirmation by email when your exchanges/refunds are processed. We will not be able to process your exchange without having your original order back to us. In case merchandise is not available for exchange, you will be reimbursed. We will refund the credit card you use for the original purchase for the purchase price of the merchandise, excluding shipping cost. Shipping costs will only be refunded when the return is a result of our error. We have the right to deny credits if the merchandise returned does not meet our return policy requirements. If you have any question regarding return/exchange, please phone or email us Monday – Friday (except holidays) between 9 AM – 5 PM PT.